Refund policy

RETURN & REFUND POLICY

At CartValue, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return, replacement, or refund as described below.

1. Return Eligibility

You may request a return within [7/14] days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, accessories, and invoice/order details.

  • The product has not been damaged, altered, washed, or used improperly.

  • The return request is submitted within the applicable return period.

Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific restrictions.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within [48 hours] of delivery.

Please provide:

  • Your Order ID

  • Clear photographs/videos of the product

  • Photographs of the packaging and shipping label

  • A brief description of the issue

After verification, CartValue may offer a replacement, exchange, store credit, or refund, depending on the situation and product availability.

3. Change of Mind / Wrong Product Ordered

Returns for a change of mind or an incorrectly ordered product are accepted only if the product qualifies for return under our policy.

Return shipping charges, if applicable, may be deducted from the refund amount or may be payable by the customer.

4. Non-Returnable Items

The following products may not be eligible for return:

  • Products marked as Non-Returnable on the product page

  • Used, washed, damaged, or altered products

  • Products missing original packaging or accessories

  • Personalized or customized products

  • Products that cannot be returned for hygiene or safety reasons

  • Products returned after the applicable return period

5. How to Request a Return

To request a return, contact us at:

Email: [YOUR SUPPORT EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]

Please include your Order ID and the reason for the return.

Our support team will review your request and provide further instructions if the return is approved.

6. Return Approval & Inspection

All returned products are subject to inspection.

A return may be rejected if the product does not meet the eligibility requirements mentioned in this policy.

Please do not send a product back before receiving return instructions from CartValue.

7. Refund Process

Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed within [5–10 business days].

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or original payment method.

8. Refund Method

Approved refunds will normally be issued to the original payment method used to place the order.

For certain situations, CartValue may provide store credit or another suitable resolution.

9. Shipping Charges

Original shipping charges are generally non-refundable, except where the return is due to an incorrect, defective, damaged, or otherwise qualifying product issue attributable to CartValue.

Any applicable return shipping charges will be communicated to you before the return is processed.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be handled according to our return policy.

11. Refund Delays

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your bank/payment account again.

  2. Contact your payment provider or bank.

  3. Contact CartValue at [YOUR SUPPORT EMAIL] if the issue continues.

12. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact:

CartValue
Email: [YOUR SUPPORT EMAIL]
Phone/WhatsApp: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.

NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.


Phone/WhatsApp: 9984036265
Business Address: [YOUR BUSINESS ADDRESS]

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated "Last Updated" date.